Frequently asked questions on shipping:
Can you ship my order?
We ship via USPS, United Parcel Service and FedEx. We ship every day M-F (holidays excluded). Unless otherwise noted, your order will ship within 24hrs of receipt of your order and credit card approval. Orders requesting priority shipping must be received by 2:00 PM EST to ensure same day shipping. Orders requesting expedited shipping which are received after 2:00 PM EST will ship the next business day.
Important: We promise to ship your order as explained above. However, mistakes in shipping beyond our control happen from time to time. In the event of a damaged, delayed or lost shipment we will send out a replacement or issue a full refund immediately. Replacement orders will be shipped using the shipping method selected on the original order. For example, if you order and request ground shipping, the replacement order will also be sent ground. Therefore, we ask that you place your order in plenty of time to accommodate such eventualities.
USwholesalescarves.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Please Click Here for exact USPS Priority international shipping charges.
Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.
Order confirmation- Please be sure to enter a valid email address when ordering. Our shopping cart will email you an order confirmation immediately upon completion of your order. If you do not receive such confirmation, please contact us. We do not sell any customer information under any circumstances. See our privacy statement for details.
Tracking- Our online store software will email you with information regarding your order’s ship date, arrival date and tracking #. This notification will email within 24 hours of shipping. You may track your order on top of this page.
Special note: Saturday and Sunday are not regular UPS delivery days and should not be considered as such when calculating time in transit. For example, a Next Day Air order made on a Friday will arrive the following Monday, not on Saturday. This applies to holidays as well.
Will my order arrive?
This link will take you to UPS.com for calculations for time in transit. You will need to know that your product will ship w/in 24 hrs. from our warehouse in New York location. This does not pertain to items designated as drop shipments (you should contact us prior to ordering if you have time constraints).
Can I use a P.O.box for a shipping address?
No. Please use “UPS-able” physical addresses only.
How can I calculate shipping costs for the items I wish to order?
Click on any “Add to Cart” button and proceed through the shopping cart. Shipping costs are calculated as each item is added. REMEMBER: Your ordered will not be processed until your payment information is entered submitted. You can exit the shopping cart at any time without committing to an order.
Why will the shopping cart not allow me to select a shipping method?
The shopping cart is integrated with a USPS and UPS rate table which only goes to 150 lbs. If your order exceeds 150 lbs., please place two separate orders. If this doesn’t not permit a shipping selection, then please contact us.
What about shortages & back order Items?
Out of stock items will be excluded by adjusting Invoice. We will issue refund for Out of stock items on your invoice immediately after shipping.
What about Samples?
You can make a small sample order. We don’t have minimum order requirements.
Notice: USwholesalescarves.com reserve the right to make a selection on the customer’s behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer’s order.